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Refund Policy

Effective Date: December 1st 2024

At NothingButGuyStuff, we prioritize a seamless shopping experience and complete transparency about our policies. As a marketplace platform connecting you with third-party sellers, we are committed to keeping you fully informed about how refunds, returns, and exchanges are handled. Please read this policy carefully before making a purchase.

1. Our Role as a Platform

NothingButGuyStuff acts as an intermediary, providing access to products sold by independent third-party sellers. We do not directly sell, fulfill, or ship products, which means:

  • We are not responsible for processing returns, refunds, or exchanges.

  • These matters must be addressed directly with the seller.

We strive to make seller policies visible and accessible on product pages and in your order confirmation email.

2. Transparency Commitment

We are committed to providing a transparent shopping experience by:

  • Clearly displaying each seller’s return, refund, and exchange policies on product pages whenever possible.

  • Notifying customers during the checkout process if specific terms or exclusions apply to their order.

  • Offering prompt customer support to clarify questions about the refund process or seller responsibilities.

3. How to Handle Returns and Refunds

If you need to return a product or request a refund, follow these steps:

  1. Locate Seller Information:
    The seller’s details are included in your order confirmation email or on the product page.

  2. Contact the Seller Directly:
    Reach out to the seller with your order details and the reason for your return or refund.

  3. Follow Seller Instructions:
    Adhere to the seller’s guidelines, including any requirements for photos, documentation, or return shipping.

  4. Track Your Return:
    Use a shipping method with tracking to confirm receipt by the seller.

4. What to Expect from Sellers

Each seller operates under their own return and refund policy, which may include:

  • Damaged or Defective Items:
    Sellers typically request evidence, such as photos, to resolve claims for damaged products.

  • Incorrect or Missing Items:
    Sellers may offer a replacement or refund for errors in fulfillment.

  • Non-Returnable Items:
    Certain items, such as personalized products or items marked “final sale,” may not be eligible for returns.

It is your responsibility to review the seller’s policy before completing a purchase.

5. When We Can Assist

While we are not responsible for returns or refunds, we are here to support you by:

  • Providing Seller Contact Information:
    If you cannot locate the seller’s details, email us at [Insert Contact Email], and we will help.

  • Clarifying the Process:
    Our support team can guide you on how to navigate the seller’s policies or address disputes.

6. Your Responsibilities as a Shopper

To ensure a smooth return or refund process, you are responsible for:

  • Following the seller’s return and refund procedures.

  • Covering any return shipping costs, unless otherwise specified by the seller.

  • Providing accurate and timely information, including proof of purchase.

7. Refund Timelines

Refund timelines vary by seller and typically include:

  • Processing Time: Refunds are usually processed within 7–14 business days after the seller receives the returned item.

  • Bank Processing: Your financial institution may require an additional 3–5 business days to post the refund to your account.

8. Dispute Resolution with Sellers

If you are unable to resolve an issue with a seller:

  • Review the seller’s escalation process for disputes.

  • If the seller is unresponsive, contact us at [Insert Contact Email]. While we cannot mediate disputes, we will assist you in locating the appropriate party to address your concern.

9. Fraudulent or Unauthorized Purchases

If you suspect fraudulent or unauthorized activity:

  • Notify your payment provider immediately to dispute the charge.

  • Contact us at [Insert Contact Email] so we can review and secure your account.

10. Release of Liability

By shopping with NothingButGuyStuff.com, you acknowledge that all disputes regarding returns, refunds, or exchanges are between you and the seller. While we provide assistance, the Company is not liable for financial or product-related claims.

11. Policy Modifications

We reserve the right to amend this Policy at any time without prior notice. Updates will be posted on our Website and take effect immediately.

12. Contact Us

Have questions or need support? We’re here to help:

  • Email: [Insert Contact Email]

  • Support Hours: [Insert Hours of Operation]

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